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Summary of reviewsHotel Ercilla de Bilbao, Autograph Collection, enjoys a prime location in the heart of Bilbao, making it an optimal choice for guests wanting to explore the vibrant city. Its proximity to major attractions like the Guggenheim Museum, as well as numerous restaurants, bars and boutiques, adds to its appeal. Despite being centrally located, the hotel provides a quiet environment for restful stays. The rooftop terrace offers panoramic views of the city, which enhances the charm of the hotel.
The breakfast service at Hotel Ercilla is lauded for its outstanding variety and quality. Guests frequently describe it as fantastic with a buffet featuring a wide selection of hot and cold dishes, including options for gluten-free diets. Although the breakfast cost is a subject of debate, many guests feel the exceptional quality justifies the expense.
Dining experiences at the hotel vary. The Japanese restaurant receives high praise for its excellent cuisine and the rooftop terrace on the 13th floor is a favorite for its stunning city views and enjoyable setting for cocktails and dinner. However, the Bar Americano and some other dining areas receive mixed reviews with some guests noting issues with food preparation and long wait times. Despite these inconsistencies, the à la carte menu is highly recommended.
Guests praise the rooms for being spacious, clean and comfortable with modern amenities and elegant decor. Some rooms, however, are described as small or outdated with occasional issues such as ineffective air conditioning or limited natural light. The hotel's central location, cleanliness and friendly staff contribute significantly to the overall positive experience, though some minor room updates could enhance it further.
The hotel is commended for its cleanliness and modernity with both the rooms and common areas maintained to high standards. Housekeeping receives high marks for their diligent work, although a few isolated incidents of noise from cleaning staff in the mornings were reported.
The staff at Hotel Ercilla are consistently highlighted for their friendliness and professionalism. They are praised for their attentiveness and willingness to provide personalized service, which contributes to a welcoming atmosphere.
While the hotel offers a range of luxurious amenities, the WiFi service has received negative feedback due to intermittent connectivity and slow speeds, particularly in rooms. This can pose challenges for guests needing stable internet for work.
The gym facilities receive positive reviews for their cleanliness and modern equipment, although some guests see room for further enhancements. The gym is rarely crowded, allowing for comfortable workouts.
Parking facilities at the hotel receive mixed reviews. While many guests find the parking garage convenient and secure, others point out that the space is limited and the fees are high. However, the ability to reserve in advance and overall security are appreciated.
The availability of EV charging points is a positive feature for eco-conscious travelers, although the limited number of charging spots suggests room for improvement.
Hotel Ercilla is particularly well-suited for families, offering various amenities specifically for young children. Spacious rooms, excellent service and thoughtful details such as baby care kits create a comfortable environment for families.
In summary, Hotel Ercilla de Bilbao offers a centrally located, clean and comfortable stay with a range of amenities and exceptional staff service. While there are areas for improvement, particularly regarding WiFi and some dining experiences, the overall guest experience is highly positive, making it a recommended choice for visitors to Bilbao.
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