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Summary of reviewsAbba Presidente Suites Puerto Montt is highly praised for its prime location, offering guests convenient access to the bustling city center, waterfront promenade and major landmarks. Many appreciate the hotel's proximity to the bus terminal, shopping centers and dining options, as well as the scenic views of the sea from both the rooms and restaurant, which significantly enhance the stay experience. Despite the somewhat dated decor, the nautical-themed hotel is viewed as elegant and cozy with spacious and comfortable rooms featuring apartment-like amenities.
The breakfast at the hotel, while generally receiving positive remarks for its variety, deliciousness and quality, had some criticisms, particularly during the COVID-19 pandemic when guests noted a decline in quality and variety. The overall dining experience is largely positive with commendations for freshness, flavor and service, though guests expressed a desire for a more diverse menu and later service hours.
Rooms are frequently described as spacious, clean and comfortable with many offering stunning ocean views. While a few maintenance issues were reported, the overall sentiment is positive, emphasizing the comfort and well-equipped nature of the accommodations. Cleanliness is generally commended with guests noting the diligent cleaning service, though some inconsistencies in cleaning standards were mentioned.
The staff at the hotel are highly regarded for their friendliness, professionalism and exceptional service with numerous mentions of specific staff members providing outstanding hospitality. While there are occasional criticisms of the reception staff, the overall consensus is that the staff's dedication greatly enhances the guest experience.
Free WiFi is a notable area of improvement with guests repeatedly mentioning weak signals and slow speeds as persistent issues. The rooftop pool, though aesthetically pleasing and providing a nice ambiance, received mixed reviews due to cold water temperatures and restricted access.
The hotel’s parking facilities, while convenient, are described as small and narrow, providing challenges for larger vehicles. The family-friendly nature of the hotel is appreciated with comfortable accommodations and a kiddie-friendly pool contributing to a positive family stay.
Beds are generally described as comfortable and cozy, although some guests experienced issues with older, squeaky and narrow beds. The hotel’s four-star rating receives mixed feedback with some guests questioning if it meets four-star standards due to perceived wear and tear.
For business travelers, Abba Presidente Suites Puerto Montt is well-regarded for its suitability for work-related stays, equipped with comfortable rooms and conducive facilities for business events and meetings.
In summary, Abba Presidente Suites Puerto Montt is a well-located and comfortable hotel with exceptional staff service, varied dining options and a family-friendly environment, though certain areas like WiFi, pool temperature and bed conditions could benefit from improvements to meet the high expectations of all guests.
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