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Summary of reviewsThe Grand Tien Shan Hotel is highly regarded for its exceptional location in the heart of Almaty. Its prime position near Panfilov Park and key cultural landmarks makes it perfect for exploring the city on foot. Guests appreciate the convenient access to numerous restaurants, cafes, bars and nightlife, enhancing their overall experience.
The hotel’s interior is beautifully decorated with spacious and clean rooms offering a cozy atmosphere. High standards of cleanliness are consistently maintained with well-serviced rooms featuring essential amenities for a comfortable stay. Additional features such as the excellent spa, equipped gym and well-maintained pool facilities contribute to a relaxing and enjoyable visit.
Breakfast at the hotel is often highlighted as a standout feature. The buffet includes a variety of local and international dishes, ensuring a hearty start to the day. The selection includes eggs, fresh fruits, pastries, meats and beverages with the staff providing prompt and helpful service. Though some guests noted a lack of variety over time, the overall quality and taste of breakfast items receive favorable comments.
Dinner experiences at the hotel's restaurant are mostly positive with guests praising the delicious and reasonably priced dishes, particularly the steaks. The efficient service and good selection of drinks add to the dining satisfaction, although the restaurant's ambiance in the evening and the variety of options have received mixed feedback.
The spa is a major highlight with outstanding services and facilities that include steam rooms, saunas and a large pool. Guests appreciate the professional and friendly spa staff, as well as the serene and hygienic environment. The gym, though small, is well-equipped and maintained, offering a comfortable space for workouts.
Guest reviews frequently commend the hotel staff for their politeness, friendliness and professionalism. The reception, restaurant and spa staff are often noted for their attentive service, enhancing the overall guest experience despite occasional less favorable interactions with some reception and security staff members.
The hotel's WiFi service receives mixed reviews; while some guests find it fast and reliable, others experience connectivity issues and slow speeds. Efforts to improve the internet quality are noted, but the inconsistency remains a point of concern for some travelers.
Overall, the Grand Tien Shan Hotel delivers a well-rounded and convenient experience with its prime location, clean and comfortable rooms, excellent dining and superior spa services, making it a solid choice for both leisure and business travelers visiting Almaty.
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