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Summary of reviewsDuomo Suites & Spa, situated in the heart of Catania, offers an exceptional location with proximity to the city's main attractions, vibrant markets and an array of dining options. Despite its central setting, the area remains quiet, providing a serene retreat for guests. The hotel's rooftop terrace features breathtaking views of the iconic Duomo, further enhancing its appeal. Guests highly appreciate the blend of modern, well-furnished rooms that complement the unbeatable location, making it an ideal base for exploring Catania on foot.
Guests' opinions on breakfast are mixed. Many enjoy the scenic experience of dining on the rooftop terrace with beautiful views and commend the exceptional service provided by Giusi. The breakfast features regional sweets and fresh items, but some guests find the selection limited, specifically in terms of hot dishes, bread and fresh produce. The breakfast room, while attractive, can feel cramped during busy periods and there are mentions of hot dishes being served cold due to a lack of proper warming provisions.
The rooms at Duomo Suites & Spa are praised for their elegant design, spacious layouts and unique film-themed decor. The beds are often highlighted for their comfort and the amenities are modern and well-equipped. Cleanliness is a strong point with many reviews noting the immaculate condition of the rooms. While some rooms may feel small or have a less-than-ideal layout, the overall design and spacious bathrooms generally compensate for these minor shortcomings. The hotel also caters to accessibility needs with well-designed wheelchair-accessible rooms.
The staff consistently receive high praise for their friendliness, helpfulness and attentiveness. Guests appreciate the warm and welcoming nature of the reception staff, particularly highlighting Vanessa for her exceptional service. The staff's efficiency, responsiveness and proficiency in English greatly enhance the guest experience, making communication smooth for international visitors.
The spa services at Duomo Suites & Spa include Turkish hammam and various treatments with the highlight being the excellent massage service. However, the spa facilities are compact and somewhat outdated with access to certain amenities incurring extra charges. The private use feature is a notable perk, but guests should be aware of additional costs and occasional service interruptions.
Parking is challenging due to the hotel's location in a pedestrian zone. Parking options are secure but located a few minutes' walk from the hotel, often requiring a taxi to reach. Despite the inconvenience, guests value the availability of private, reservable parking.
Guest experiences with the beds are mixed. While some find the beds super comfortable with nice bedding, others criticize the mattresses for being too hard or soft, creaky and of poor quality. Issues like air conditioning blowing directly on the beds and the need for room refreshes contribute to mixed impressions about the bedding comfort.
Overall, Duomo Suites & Spa excels in providing a stylish, comfortable stay with a prime location and exceptional service, despite a few areas in need of improvement.
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